Data deletion instructions

1. 1

   Delete the channel in Kotakchat

   Sign in, open the Page, go to Setting → Connection, select Delete permanently (you need the Administer role on that Page) and type the Page name to confirm. Kotakchat first stops receiving its messages and, for a Facebook Page or Instagram account, asks Meta to unsubscribe the app from the linked Facebook Page's message notifications, unless another connected account still uses that Page. It then immediately and permanently deletes the channel and the data listed under "What we delete", for every member of the Page. If you only want to stop receiving messages and keep the history so you can reconnect later, select Disconnect instead.

2. 2

   Remove the app in your Facebook settings

   On Facebook, go to Settings & privacy → Settings → Business integrations (open on Facebook), select Kotakchat and choose Remove. This withdraws the permissions you gave, so Kotakchat can no longer access your Pages or Instagram accounts. Meta does not tell us when you do this, so it does not delete the data already stored in Kotakchat: use step 1 or 3 for that.

3. 3

   Or ask us to delete your data

   If you cannot delete the channel in the app, or you also want your team account or your business's whole account deleted, email orkestratoridn@gmail.com from the email address of a Kotakchat account that has the Administer role on the Page, with the subject "Data deletion request". If you cannot use such an account, write from another address and we will ask you to prove that you manage the Page, for example by sending a message from the Page or by temporarily changing a detail of it that we name. Include the name and, if you have it, the ID of each Page, Instagram account or other channel to delete, and say whether your team account or your business's whole account should be deleted as well.

When you delete a channel in the app, or after we confirm that you manage the account or Page, the following is permanently deleted from our database and file storage:

• the channel and its stored access token or other credentials;
• all its conversations and messages, including internal notes and messages that were hidden in the app;
• the profiles of the customers who contacted it, with their notes, tags and phone numbers;
• files received or sent in its conversations, and the files in its media library;
• its settings, tags, quick replies, templates, reminders, statistics records, AI suggestions, summaries, knowledge files and usage records, webhook and API settings, and pending integration events;
• your team account (name, email, password hash, photo, sessions and preferences), if you ask for it.

Deleting a channel in the app does not delete team accounts, or AI knowledge files uploaded to a dataset, because other Pages can use them; ask us if you want those deleted as well.

If your team account is deleted, messages you sent for a Page that is not being deleted stay in that Page's history but are no longer linked to your account.

• a short record of your request and of what we deleted and when, to show that we handled it;
• data we must keep by law or to establish or defend legal claims, only for as long as needed;
• technical data that does not identify you or the Page, such as cached previews of public web links.

Meta, WhatsApp, Telegram and LINE keep their own copies of conversations under their own policies; deleting data in our Service does not delete it from those platforms.

Deleting a channel in the app takes effect immediately. For requests sent to us, we reply to confirm that we received your request, normally within 3 working days, and may ask for information to confirm that you manage the account or Page. We complete the deletion within 30 days after verifying the request and email you when it is done, with a reference for your records.

Your conversation belongs to the business you contacted, so please ask that business to delete it; it can pass the request to us. You can also email orkestratoridn@gmail.com with the name of the business or Page, the platform you used (for example Messenger or WhatsApp) and the name or number you wrote from. We will pass the request to the business and delete the data where the business agrees or the law requires it.

Your administrator can deactivate your account, which signs you out everywhere and blocks access. To have the account record itself erased, email us from your account's email address.

Email orkestratoridn@gmail.com or read our Privacy Policy.